Interactive Voice Response (IVR)
QS/1's IVR is integrated with NRx and SystemOne to help save hours in your pharmacy each day. In fact, IVR continues to top lists for pharmacy productivity enhancing tools and for providing the fastest return on investment. Some pharmacies using QS/1's IVR have reported an 85 percent reduction in pharmacist-answered phone calls while simultaneously handling more calls.
From managing phoned-in refills to simplifying time-consuming physician communications, QS/1's IVR helps create a less stressful environment by reducing the ringing of phones. Voice messages can be recorded with the prescription request and played at any QS/1 workstation using speakers or headphones. The system is integrated with... 