IVR System Features
Easy-to-Learn-and-Use
- Integrates seamlessly with QS/1 pharmacy management systems
- Stores customer messages directly in the QS/1 pharmacy system
- Retrieves messages without calling into a separate voicemail system
- Listens to related messages while filling prescriptions
- Sets your own parameters for patients to pick-up prescriptions
- Faxes additional refill requests to physicians or send electronically if the doctor is an e-prescribe user
- Supports multiple languages and gain the ability to customize messages
- Routes non-pharmacy calls to other store departments
- Plays, store and retrieve doctor messages
- Makes one call to QS/1 for service and support for IVR and pharmacy management system
Streamline Workflow
- Automatically schedule refill processing based on pick-up time
- Route refills to designated queue for processing
- Allow physicians to respond to refill requests or leave new orders via voicemail, fax or e-prescribe
Customer Convenience
- Eliminate customer hold time and reduce time spent waiting in line
- Walk customers through easy, step-by-step refill ordering process
- Let customers leave voice messages with their refill requests
- Inform customers of pick-up times within pre-set parameters established by your pharmacy
Advanced Security
Reduces prescription fraud by validating refill requests with patient-specific information.
Multi-Location Solutions
QS/1 has two centralized solutions for multi-location pharmacies. Offer a unique telephone number and greeting for each store location, or a single telephone number and greeting directing callers to specify the desired store location.